ACCESSIBILITY

Bath Festivals is keen to promote equality of opportunity for people with disabilities and to take the necessary steps to meet their requirements.

This guide is designed to inform everybody who comes to a Bath Festivals event what we can offer customers who may have particular requirements.

To download a PDF version of this guide please click here.

To download a Word document version of this guide please click here.

Contact Details

Please contact our Access Officer Hazel Plowman by phone 01225 614180 if you have any questions regarding this guide or accessibility at Bath Festivals’ events.

Venue Information

Bath Festivals use a range of venues across the city. For individual venue information please click here.

How To Book

By telephone 01225 463362. We do not have mini-com or text-phone.

Online at www.thebathfestival.org.uk

By post to Bath Box Office, Bath Visitor Information Centre, Abbey Chambers, Abbey Churchyard, Bath, BA1 1LY. Cheques should be made payable to Bath Box Office.

In person at Bath Box Office (address above). There is level access into the Box Office via the side entrance (left, near Bath Abbey) of the building.

For disabled people who need to bring a personal assistant we offer one free ticket per event.

If you require a wheelchair space or a specific seat to accommodate your needs please request this at time of booking. At the moment we do not have the facilities to book these seats online, please call Bath Box Office on 01225 463362.

Arrival Guide

If you need to collect your ticket on the day, the Box Office will be open in the venue one hour prior to the event.

Upon arriving at the venue, staff and stewards wearing festival lanyards will be happy to help guide you to your seat and any other facilities.

We are happy to provide early entrance options if audience members need to avoid crowds. Please contact the Access Officer by phone 01225 614180.

Medical Requirements

We welcome audience members who need to bring medicines, food or drink to manage a medical condition, or medical equipment.

A first aider will be on hand in each venue. In an emergency please contact a steward who will proceed to contact the first aider or emergency services immediately.

Please contact our Access Officer on 01225 614180 if you have any questions regarding medical requirements.

Access to Performances

Most of our venues offer hearing loops and admit registered assistance dogs. Please see individual venue information for more details.

We are happy to book British Sign Language interpreters for events if required. Please contact the Access Officer on 01225 614186 at least two weeks prior to the event.

We do not offer captioning, audio description and relaxed performances at the present time.

 

If you have needs that have not been addressed in this guide please contact our Access Officer on 01225 614180 and they will be happy to help.