Accessibility

We want everyone to feel welcome at our events. We are committed to providing clear information about the accessibility of our venues and events and to support Disabled people and those with access requirements to enjoy their time at the festival.

This guide is designed to inform everybody who comes to a Bath Festivals event what we can offer customers who may have particular requirements.

To download a PDF version of this guide please click here.

To download a Word document version of this guide please click here.

If you have needs that have not been addressed in this guide please contact our Access Officer on 01225 614180 or email access@bathfestivals.org.uk and they will be happy to help.

How To Book

By telephone 01225 463362. We do not have mini-com or text-phone.

Online at www.thebathfestival.org.uk

For disabled people who need to bring a personal assistant we offer one free ticket per event.

If you require a wheelchair space or a specific seat to accommodate your needs please request this at time of booking you can do this by calling Bath Box Office on 01225 463362 or online using the below instructions:

Access Booking Online

Customers with accessibility requirements are now able to book Wheelchair and Essential Companion tickets online via Bath Box Office.

To enable this, you’ll need to update your Access Requirements under the ‘Other Preferences’ menu in ‘My Account’.

If you require a Essential Companion ticket, this will be discounted to £0 when added into the basket with an appropriate ticket as instructed below.

To allow access booking online:

• Visit thebathfestival.org.uk
• Log in to “My Account”
• Select “Other Preferences”
• Scroll to the bottom of the list where you will find Accessibility Requirements and tick the relevant accessibility requirements to you
• Click save

To book for a reserved event:

• Ensure you are logged in to your account
• Find the event you wish to book for and click Book Now
• If you had added the Wheelchair tag to your account (see above), you will see a WC symbol, this is the WC space that is available for you to book
• If you have also added the Essential Companion required tag, a star will appear next to the WC space, this is the seat available for your companion.
• Select these 2 spaces and add into your basket
• Using the dropdown options, change one ticket to the Disabled option and the other to the Essential Companion option.
• Click Continue
• You will now see that the Essential Companion ticket has been reduced to £0.00
• Proceed to checkout and complete your order

To book for an unreserved event:

• Ensure you are logged in to your account
• Go to the event you wish to book for
• Click Book Now
• Enter the number of relevant tickets you require.
• If you require an Essential Companion ticket and have this tag applied to your account, this will be discounted to £0.00 if added into the basket with a Disabled ticket.

If you require companion updating your account, please telephone Bath Box Office who will be able to assist you: 01225 463362.

If you need to collect your ticket on the day, the Box Office will be open in the venue one hour prior to the event.

Upon arriving at the venue, staff and stewards wearing festival t-shirts will be happy to help guide you to your seat and any other facilities.

We are happy to provide early entrance options if audience members need to avoid crowds. Please contact the Access Officer by phone 01225 614180 or email access@bathfestivals.org.uk

We welcome audience members who need to bring medicines, food or drink to manage a medical condition, or medical equipment.

A first aider will be on hand in each venue. In an emergency please contact a steward who will proceed to contact the first aider or emergency services immediately.

Please contact our Access Officer on 01225 614180 or email access@bathfestivals.org.uk if you have any questions regarding medical requirements.

Most of our venues offer accessible toilets, hearing loops and admit registered assistance dogs. Please see individual venue information for more details including Changing Places toilet facilities.

We are happy to book British Sign Language interpreters for events if required. Please contact the Access Officer on 01225 614180 or email access@bathfestivals.org.uk at least two weeks prior to the event.

We do not offer captioning, audio description and relaxed performances at the present time.