HOW TO BOOK
In person at Bath Box Office
By telephone on 01225 463362
By post to Bath Box Office at the below address – cheques made payable to ‘Bath Box Office’.
All bookings incur a transaction charge of £1, please include this in your payment.
Please note postal bookings are dealt with alongside telephone and counter bookings.
Bath Box Office
Bath Visitor Information Centre
2 Terrace Walk
Bath BA1 1LN
Box Office opening hours
Monday to Saturday 9.30am–5.30pm
Closed Sunday & Bank Holidays
Postal delivery – tickets will be posted to you for a charge of £1 or free of charge if you include a stamped addressed envelope with your booking.
Care of Box Office – tickets will be held for collection at Bath Box Office, or at the venue from one hour before the event.
Print at Home/E-tickets – you will receive your tickets via email shortly after your booking.
Not all delivery options are available for all events.
Please note that tickets purchased through partner venues or ticket agents may incur additional booking fees.
We offer one free seat for every ten purchased to the same event when booked at the same time.
Child Protection Policy
Children under 12 must be accompanied by a ticket buying adult at all festival events unless otherwise stated. Children under 2 who do not require a seat do not require a ticket, unless otherwise stated. Bath Festivals maintains a Safeguarding Policy but cannot act in loco parentis or take responsibility for wandering children.
Masterclasses for children
Our Masterclass events offer children the chance to gain a new, creative skill in a small group led by a published author, illustrator or performer. For these events (marked in the brochure with the masterclass badge) you need only buy a ticket for each child joining in with the activities. Adults attend for free should they wish to stay. If not, we ask parents/ guardians to drop children off at the venue, sign them in, and leave a mobile contact number in case of emergencies. Please ensure that you return to collect your child/ children at the specific event end time.
Bath Festivals is keen to promote equality of opportunities for people with disabilities and to take the necessary steps to meet their requirements.
ACCESS BOOKING Online: Customers with accessibility requirements are now able to book tickets online, this includes wheelchair tickets and free personal assistant via Bath Box Office. Please visit our accessibility web page for instructions.
Telephone: 01225 463362
In person: Bath Box Office, Bath Visitor Information Centre, Bridgewater House, 2 Terrace Walk, Bath, BA1 1LN.
Our festival takes places in a range of venues across the city. All our venues are wheelchair accessible and most of our venues offer hearing loops and admit registered assistance dogs. Upon arriving at the venue, staff and stewards wearing festival lanyards will be happy to help guide you to your seat and any other facilities. We are happy to provide early entrance options if audience members need to avoid crowds.
We are happy to book British Sign Language interpreters for events if required. Please contact our Access Officer at least two weeks prior to the event. We do not offer captioning, audio description and relaxed performances at the present time.
For more information please visit our Accessibility page: www.bathfestivals.org.uk/childrens-literature/your-visit/accessibility/
If you have any enquiries regarding accessibility at Bath Festivals’ events please contact our Access Officer: email@example.com or 01225 614180.
Other booking information
Please quote the event code when booking. Event times are approximate and doors open 15 minutes before each event. Tickets are non-refundable, but if an event sells out the Bath Box Office are happy to offer returned tickets for resale. A £2 per ticket handling charge will apply on all resold tickets. Transaction and postage fees are non-refundable. Programmes and performers may be subject to change. All information in this programme was correct at the time of going to press.
Filming and Photography
Some events or shows may be filmed or photographed. Buying a ticket affirms your consent to the filming, sound recording or photographing of yourself as a member of the audience.