ACCESSIBILITY

Bath Festivals is keen to promote equality of opportunity for people with disabilities and to take the necessary steps to meet their requirements.

This guide is designed to inform everybody who comes to a Bath Festivals event what we can offer customers who may have particular requirements.

To download a PDF version of this guide please click here.

Contact Details

Please contact our Access Officer by phone 01225 614180 if you have any questions regarding this guide or accessibility at Bath Festivals’ events.

Venue Information

Bath Festivals use a range of venues across the city. For individual venue information please click here.

Access Booking Online

Customers with accessibility requirements are now able to book Wheelchair and Essential Companion* (carer) tickets online via Bath Box Office.

To enable this, you’ll need to update your Access Requirements under the ‘Other Preferences’ menu in ‘My Account’.

If you require an Essential Companion (carer) ticket, this will be discounted to £0 when added into the basket with an appropriate ticket as instructed below.

 

*An Essential Companion ticket is a ticket offered to individuals with disabilities who need significant assistance beyond what is typically provided by family or friends.

 

Please note Bath Box Office will be updating their Access Scheme to the Nimbus Access Card over the coming months. 

 

For access information for specific events, please contact Bath Festivals directly – access@bathfestivals.org.uk

 

How do I get online access booking?

  1. Visit www.bathboxoffice.org.uk –
  2. Log in to “My Account” – Select “Other Preferences”
  3. Scroll to the bottom of the list where you will find Accessibility Requirements and tick the relevant accessibility requirements to you

If you require assistance updating your account, please telephone Bath Box Office who will be able to assist you 01225 463362, or email info@bathboxoffice.org.uk

Please note Bath Box Office will be updating their Access Scheme to the Nimbus Access Card over the coming months. 

 

How to book access tickets for an unreserved event

  1. Ensure you are logged in to your account
  2. Go to the event you wish to book for.
  3. Click Book Now.
  4. Enter the number of each ticket you require.
  5. If you require an Essential Companion ticket and have this tag applied to your account, this ticket will be discounted to £0.00 if added into the basket with a paid ticket.
  6. Proceed to checkout and complete your order.

 

How to book access tickets for a reserved event

  1. Ensure you are logged in to your account.
  2. Find the event you wish to book for and click Book Now.
  3. If you had added the Wheelchair tag to your account (see above), you will see a WC symbol, this is the WC space that is available for you to book.
  4. If you have also added the Essential Companion required tag, a star will appear next to the WC space, this is the seat available for your companion.
  5. Select these 2 spaces and add into your basket.
  6. Using the dropdown options, change one ticket to Essential Companion option.
  7. Click Continue.
  8. You will now see that the Essential Companion ticket has been reduced to £0.00.
  9. Proceed to checkout and complete your order.

Arrival Guide

If you need to collect your ticket on the day, the Box Office will be open in the venue one hour prior to the event.

Upon arriving at the venue, staff and stewards wearing festival lanyards will be happy to help guide you to your seat and any other facilities.

We are happy to provide early entrance options if audience members need to avoid crowds. Please contact the Access Officer by phone 01225 614180.

Medical Requirements

We welcome audience members who need to bring medicines, food or drink to manage a medical condition, or medical equipment.

A first aider will be on hand in each venue. In an emergency please contact a steward who will proceed to contact the first aider or emergency services immediately.

Please contact our Access Officer on 01225 614180 if you have any questions regarding medical requirements.

Access to Performances

Most of our venues offer hearing loops and admit registered assistance dogs. Please see individual venue information for more details.

We are happy to book British Sign Language interpreters for events if required. Please contact the Access Officer on 01225 614180 at least two weeks prior to the event.

We do not offer captioning, audio description and relaxed performances at the present time.

 

If you have needs that have not been addressed in this guide please contact our Access Officer on 01225 614180 and they will be happy to help.